Cqsola Pty Ltd ACN 632 445 955 (we, us, CQSola) is committed to providing quality services to you and this policy outlines our ongoing obligations to
you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the
Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian
Information Commissioner at www.aoic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal
Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and
facsimile, by email, via our websites www.cqsola.com, www.cqsola.com.au, www.cqsola.com.uk, www.cqsola.co.nz
from your websites, from media and publications, from other publicly available sources, from cookies- delete
all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised
We collect your Personal Information for the primary purpose of providing our services to you, providing
information to our clients and marketing. We may also use your Personal Information for secondary purposes
closely related to the primary purpose, in circumstances where you would reasonably expect such use or
disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we
are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as
an individual's racial or ethnic origin, political opinions, membership of a political association,
religious or philosophical beliefs, membership of a trade union or other professional body, criminal record
or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you.
However, in some circumstances we may be provided with information by third parties.
In such a case we will take reasonable steps to ensure that you are made aware of the information provided
to us by the third party.
Disclosure of Personal Information
Unless otherwise agreed to in a contract with you, your Personal Information may be disclosed in a number of
circumstances including the following:
Freely shared between our related bodies corporate (as defined in the Corporations Act 2001 (Cth))
Any service providers we may appoint to assist us in providing services to you, whether located
within Australia or in overseas jurisdictions.
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from
unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take
reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the
Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to
certain exceptions. If you wish to access your Personal Information, please contact us in writing.
CQSola will not charge any fee for your access request, but may charge an administrative fee for providing a
copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make
sure that your Personal Information is accurate, complete and up-to-date. If you find that the information
we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our
records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website. We reserve the right to modify
this document without prior notice to you, and any modified version will be effective immediately upon
publishing on the website.
If you have any queries regarding this Policy, please contact us on the details below: